Payouts
We're excited about your payout; that means you have been selling shoes! Zellerfeld automatically pays creators on the 25th of each month. This article covers everything you need to know from setting up to understanding your dashboard.
Setting Up
You need a Stripe account connected to receive payouts. Until you connect, your earnings still accumulate in the background, but they won't be transferred and you won't see your balance in Studio.
To connect:
- Go to Studio > Payouts
- Follow the Stripe onboarding flow
- Once connected, your balance and payout history will appear
Note: Only the Partner Admin or Accountant role can access the Payouts page. Partner Member and Designer roles do not have access. If you don't see Payouts in your menu, ask the account owner to check your role.
The Payout Cycle
| Earning period | 16th of one month to the 15th of the next |
| Payout trigger | 25th of each month |
| When it arrives | Stripe receives the transfer on or around the 25th, then your bank processes it on its own schedule |
The 25th is when we send the transfer it is not a guaranteed arrival date. Bank timing varies by country.
What Gets Paid
Your earnings are calculated from the final sale price of each order, minus production cost.
These items do not count towards your order:
- Threshold orders (orders placed before your partner agreement was in place — if this affects you, you'll see a note when you first log in)
- Replacement orders
- Refunded or cancelled orders
Reading Your Dashboard
The dashboard shows four numbers at a glance:
Gross Orders: total orders placed for your designs
Net Orders: orders remaining after refunds and cancellations
Net Earnings: your share of those net orders
Payouts: the amount currently available to pay out
Your Payout Detail Page
This page shows:
- Your pending payout total
- The date of your next transfer
- A line-by-line breakdown of every order, product name, order ID, your earnings, the sale price, and the production cost
Order Statuses
| Status | Meaning |
|---|---|
| Upcoming | Order confirmed and included in the next payout on the 25th |
| Later payout | Order confirmed but outside the current cycle; will be included in the following month |
| Paid | Transferred to your Stripe account |
| Refunded | Order was refunded and removed from your earnings |
Country Availability
Automated payouts currently work for creators in the US, EU, UK, and most countries via Stripe.
If your country is not supported by Stripe Connect (including India, Mexico, and some others), you'll see a message in Studio directing you to contact us. The Zellerfeld team handles these payouts manually on a regular schedule. Email studio@zellerfeld.com to get on the list.
FAQs
My Stripe setup is stuck on "Pending"
This can happen if the onboarding flow was interrupted. Email studio@zellerfeld.com with your account email and we'll reset it so you can start again.
I expected a payout on the 25th but it didn't arrive
Check that your Stripe account is fully connected (not pending). Also confirm your bank has processed the transfer there can be a delay of 1–3 business days after we send it. If your payout moved to next month, it's likely the Stripe connection wasn't complete before the 25th cutoff.
The numbers don't match what I expected
Your dashboard shows final payable earnings. This may differ from older Studio reports because threshold, Replacement, refunded and cancelled orders are excluded.
I'm not in a supported Stripe country
You'll see a message in Studio confirming this. Email studio@zellerfeld.com and we'll arrange a manual payout for you.
Questions?
Email studio@zellerfeld.com. Please include your account email and a description of the issue.